* Disclaimer: Delivery will be made by conventional methods. No magic horse is currently employed at Naivia.
How do we ship
Your package will be shipped using express delivery. For now, we are only shipping on the teritory of Romania. In special cases, we may deliver abroad but please contact us first in order to find a solution.
The shipping cost will be calculated during the order process (usually the cost is 15 RON) and it is valid for localities covered by the courier. For orders above 200 RON, the shipping is free. For localities situated outside the courier coverage, additional charges will apply.
Plese note that, usually, there will only be 2 delivery attempts made by the carrier (according to its delivery policy). That's why we kindly ask you to pay attention and answer the courier's phone call in the day of the delivery.
Place your order for an in stock product by 12:00 during working days and we will try to ship the package the same day and, most probably, you will get it the next day. We'll try to deliver your oder on Saturday too, if you place your oder on Friday. If the ordered products are out of stock but are available based on a special order, we'll ship them as soon as they are ready. Don't worry, we'll let you know in time.
Given the nature of the products and the hard work we put in every product, we take all precautions to make sure that the packaging provides maximum protection for the products during transportation. However, there is a slight possibility that some of the most delicate products may be damaged during shippment. That's why all our packages are sent with the option to open and check the content at delivery and we strongly encourage you to do so. If the products are damaged, you would help us alot if you'd take some pictures and send them to us.
How do you pay
Cash on delivery is just one of the accepted payment methods in Naivia
*Disclaimer: the courier will not have wings and will be human (at least officialy).
Currently, you can choose one of the following payment methods in the last step of the order process:
- Cash on delivery
Just pay the courier for your order in the moment you receive the package.
- Bank wire
After you place your order you will recieve a mail containg our bank details. You could either use internet banking or go to your bank in person to make the wire transfer. Don't forget to include the order reference in the transaction details.
- Online payment
Pay online with your credit or debit card. You can also pay in up to 6 equal installments without interest if you pay with: Card Avantaj - Credit Europe Bank, Card Star BT - Banca Transilvania, card Alpha Bank, card BRD Finance, card Bonus - Garanti Bank.
NETOPIA - mobilPay is our online payment provider.
With a history that has its origin in the early development of nationwide online businesses – in 2005, NETOPIA mobilPay built its leading company profile, by addressing innovative techniques and methods and by continuous correlation with the development of technological and market trends.
mobilPay transactions are processed 3D-Secure.
Naivia never stores your bank card's details. All your card data is securely processed by mobilPay. More info about mobilPay, here.