All about shipping.
How do we ship
Your package will be shipped using express delivery. For now, we are only shipping on the territory of Romania.
The execution time for made-to-order products is approximate and may be exceeded in some cases where the workload is high. If you need the ordered product on a specific date (for example for an event), please let us know when placing the order to do everything possible to have it ready on time.
The shipping cost will be calculated during the order process (usually the cost is 20 RON) and it is valid for localities covered by the courier. For orders above 400 RON, the shipping is free. For localities situated outside the courier coverage, additional charges will apply.
Please note that, usually, there will only be 2 delivery attempts (according to the carrier delivery policy). That's why we kindly ask you to pay attention and answer the courier's phone call in the day of the delivery.
Place your order for an in stock product by 10:00 during business days and we'll ship the package the same day and, most probably, you will get it the next business day. If the ordered products are out of stock but are available based on a special order, we'll ship them as soon as they are ready. Don't worry, we'll let you know in time.
How do you pay
Cash on delivery is just one of the accepted payment methods on Naivia.
Did you know you can pay in up to 6 interest-free installments?
Currently, you can choose one of the following payment methods in the last step of the order process:
- Cash on delivery
Just pay the courier for your order in the moment you receive the package. - Bank wire
After you place your order you will receive a mail with our bank details. You could either use internet banking or go to your bank in person to make the wire transfer. Don't forget to include the order reference in the transaction details. - Online payment
Pay online with your credit or debit card, Apple Pay or Google Pay. You can also pay in up to 6 equal instalments without interest if you pay with:
1. Card Avantaj, the first credit card in RON issued under the MasterCard logo by Credit Europe Bank2. Bonus Card, issued by Garanti BBVA
3. Star Card, issued by Banca Transilvania
4. Shopping cards issued by Alpha Bank
5. Credit card issued by ING*
6. Credit card George issued by BCR*
*directly through the call center of the card issuing bank
NETOPIA Payments - mobilPay is our online payment provider.
With a history that has its origin in the early development of nationwide online businesses – in 2005, NETOPIA Payments built its leading company profile, by addressing innovative techniques and methods and by continuous correlation with the development of technological and market trends.
Netopia Payments transactions are processed 3D-Secure.
Naivia never stores your bank card's details. All your card data is securely processed by Netopia Payments.