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All aboout shipping.

How do we ship

Your package will be shipped using express delivery. For now, we are only shipping on the teritory of Romania.

The execution time for made-to-order products is approximate and may be exceeded in some cases where the workload is high. If you need the ordered product on a specific date (for example for an event), please let us know when placing the order to do everything possible to have it ready on time.

The shipping cost will be calculated during the order process (usually the cost is 20 RON) and it is valid for localities covered by the courier. For orders above 350 RON, the shipping is free. For localities situated outside the courier coverage, additional charges will apply. 

Plese note that, usually, there will only be 2 delivery attempts (according to the carrier delivery policy). That's why we kindly ask you to pay attention and answer the courier's phone call in the day of the delivery.

Place your order for an in stock product by 10:00 during business days and we'll ship the package the same day and, most probably, you will get it the next business day. If the ordered products are out of stock but are available based on a special order, we'll ship them as soon as they are ready. Don't worry, we'll let you know in time.

How do you pay


Cash on delivery is just one of the accepted payment methods on Naivia.
Did you know you can pay in up to 6 interest-free installments?

Currently, you can choose one of the following payment methods in the last step of the order process:

  1. Cash on delivery
    Just pay the courier for your order in the moment you receive the package.
  2. Bank wire
    After you place your order you will recieve a mail containg our bank details. You could either use internet banking or go to your bank in person to make the wire transfer. Don't forget to include the order reference in the transaction details.
  3. Online payment
    Pay online with your credit or debit card. You can also pay in up to 6 equal installments without interest if you pay with: Card Avantaj Credit Europe Bank, Card Star BT - Banca Transilvania, card Alpha Bank, card BRD Finance, card Bonus - Garanti Bank.

    NETOPIA - mobilPay
     is our online payment provider.
    With a history that has its origin in the early development of nationwide online businesses  – in 2005, NETOPIA mobilPay built its leading company profile, by addressing innovative techniques and methods and by continuous correlation with the development of technological and market trends.
    mobilPay transactions are processed 3D-Secure.
    Naivia never stores your bank card's details. All your card data is securely processed by mobilPay. More info about mobilPay, here.