Some things we've been asked and answers to the most common questions
Who are we?
Naivia is an online shop, founded in 2018, featuring fine art products (especially naive art), handcrafted goods and other decorative items. Read more about Naivia and the people behind the brand, here.
Who's making our products?
For now, our products are signed by our artist, Ana Dragan - the co-founder of Naivia. In the future, we'd like to expand by scouting more talented Romanian artists.
What part of Romania are we from?
We'd love to live somewhere far away in the countryside, but for now we live and work in Bucharest.
Are our prices negotiable?
Honestly, no. Our sale prices are final. Each product is priced according to the work and time we put into it.
Are made-to order products identical to the presentation photos?
No. Every product on Naivia is unique, even when it replicates a model already available in our portfolio. In general, it will look very similar to the presentation photos, but the details will be unique for each piece. Given that each product is handmade, no two products can ever be identical.
Also, it's worth mentioning that an artist's painting style can naturally change over time, through practice - especially for made-to-order items. Some of the artworks featured on our site may be older, with their photographs possibly having not been altered for several years, sometimes even since the beginning of Naivia. In these cases, a new work made today will be subtly influenced by the artist's updated style - a style perfected by years of training. The best clue is to look for the artist's signature on the artwork, which normally also contains the year of creation (for Ana Drăgan, the signature is in the format DAM-YYYY - YYYY being the year of creation). The more recent the year of creation, the closer the work will look to the presentation photos.
What about in-stock products, that are available in multiple quantities? Ar they identical?
Again, no. As mentioned earlier, given that each product is handmade, each product is unique in its details.
Can the colours of the real product differ from the pictures on the website?
Yes. Even though we do our best to process the images as close to reality as possible, there are some factors that can alter the perception of color from one device to another. Some phone and tablet manufactures for example, calibrate their devices to display the colours in a vivid (intense) fashion. This is true especially for the devices featuring an OLED display. This vivid mode can usually be disabled from the device's settings, usually under Display ➜ Screen mode. We recommend using the "Natural" (or equivalent) setting for the screen mode for better colour accuracy.
These being said, in the case of made-to-order works, there will always be slight color differences.
I like a product but it's out of stock. Can I still order it?
If the product is out of stock but available for order (and the buy button is active), then you can order it on a special order, with a wait period. This is the case for most of our catalogue. If the buy button is inactive, then that product is not available when out of stock.
How do I pay for my order?
In the last step of the order process, you will be able to choose a preferred payment method. You can pay online - via credit or debit card, via bank wire or pay at delivery. More details, here.
Are the religious objects blessed?
No. Our religious objects are made with care and respect for their significance, but due to the volume of work we undertake and the time required for each piece, blessing is not something we can personally arrange this for every object.
I've ordered. When do I get the product?
If the ordered product is in stock, then you will receive your order somewhere between 24-48 h. If the product is made to order (like most of our items), we will contact you shortly after receiving your order to confirm all the details, including the turnaround time. More details, here.
I'm from Bucharest. Can I pick up the order personally?
For now, no. We're a small business, we don't like going out too much, thus we work from home. That's why we send all the orders via express delivery.
How can I return a product?
If, for any reason, you are not completely satisfied with your ordered product, you can return it within a 30-day window from delivery - whether you ordered as an individual or a business. At Naivia, we value the person, not the legal entity. So, even though the law only grants this right to individuals, we treat everyone equally and extend this policy to all our customers. More details, here.