We have an aswer for (almost) anything
Who are we?
Are all the products hand made?
Yes. All our products are carefully crafted in Romania.
Who's making our products?
For now, all our products are carefully crafted by our artist, Ana Dragan. In the future, we plan to expand by scouting more talented romanian artists. The list of Naivia's artists will be completed, in time, here.
What area of Romania are we from?
This question comes out frequently. Usually, people expect us to be located in some pittoresque countryside. We're sorry if we disappoint, but we're originar and work in Bucharest.
Are our prices negotiable?
Honestly, no. Naivia is an online shop, a legit business and our sale prices are final. Each product is priced according to the work and time we put into it.
Some products are available in multiple quantities. Are these products identical?
No. Even though we do craft multiple pieces of the same product in some cases, each product is unique in its details.
I like a product but it's out of stock. Can I still order it?
Depends. If the product is out of stock but available for order (and the buy button is active), then you can order it on a special order, with a wait period. If the buy button is inactive, then that product is not available when out of stock.
How does the wishlist work?
Once you add a product to your wishlist, we start monitoring that product status. We will send you email alerts if: the product is low in stock; the product is available again after being out of stock; the product price goes down; we add some accesories for the product. If you don't want to receive alerts, you shoud delete the product from this list.
I've ordered. When do I get the product? Can I check the package at delivery?
If the ordered product is in stock, then you will receive your order somewhere between 24-48 h. Yes, you can ane we recommend to check the package at delivery. More details, here.
I'm from Bucharest. Can I pick up the order personally?
For now, no. We're a small business, we don't like going out to much, thus we work from home. That's why, we send all the orders via express delivery.
How do I pay for my order?
In the last step of the order procees, you will be able to choose a preferred payment method. You can pay online - via credit or debit card, via bank wire or pay at delivery. More details, here.
How can I return a product?
If, for some reason, you're not entirely happy with your product, you can return in within 14 days from receiving the product. More details, here.